As we revisit the first episode of the Crux Points podcast, Russ Maloney joins Steve and Margie to discuss how customer and patient journey mapping can play a key role hospital strategy development, create alignment across a hospital’s executive team and provide a unique lens into how patients make their healthcare decisions.

Jane Sarasohn-Kahn, health economist and advisor at THINK-Health, discusses the economic elements of consumer-driven health, influencing behavior change among patients and consumers, and how healthcare organizations are moving towards the triple aim.

The Crux Points team is taking this week off, so in the place of a new episode, we’re replaying one of our more popular episodes from earlier this year. This episode is especially relevant today, as telehealth and telemedicine are dominating headlines, whether its providers investing in the adoption of telemedicine or consumers showing a preference for telehealth over in-person visits. Enjoy the episode.

In this first episode of the Crux Points podcast, Russ Maloney joins Steve and Margie to discuss how customer and patient journey mapping can play a key role hospital strategy development, create alignment across a hospital’s executive team and provide a unique lens into how patients make their healthcare decisions.

In this episode, we’re back to one of our favorite subjects – price transparency. We’re speaking with Torben Nielsen, the Senior Vice President of product, strategy and analytics at HealthSparq. Torben tells us how health plans are utilizing transparency tools like HealthSparq, what kind of savings health plans are seeing from their members who use transparency tools and the challenges around consumer adoption of transparency tools.

Peter Miller is an administrator within Marketing and Communications at The Cleveland Clinic, where he is responsible for a staff of 150 marketing, media relations and communications professionals. In this episode, Peter shares how the Cleveland Clinic is embracing transformation, how the clinic views competition today – compared to how it did 20 years ago – and how the Clinic managed the huge initiatives around implementing same-day appointments and introducing reviews and ratings to their physician finder.

In this episode of the Crux Points podcast, we hear from an executive with experience leading digital transformation: Andy Gradel of Main Line Health. Listen as Andy shares his thoughts on utilizing empathy during the digital design process, how patient experience can make or break an organization and how to execute personalization without being toopersonal. And, in our Talk Back segment, consumers tell us how they engage with diagnostic services.

In this episode of the Crux Points podcast, we have an insightful conversation with writer, author and healthcare thought leader Dan Munro. In this episode, Dan shares his thoughts on a number of healthcare-related topics, including interoperability, behavior modification, life in a post-King v. Burwell world and even the idea of single-payer vs. universal coverage. And, in our Talk Back section, we speak with consumers about wearables.

In this episode of the Crux Points podcast, we get a unique view on the future of healthcare, especially from the perspective of healthcare systems. Bill Bodnar is the founder and president of The Leaders Board. The Leader’s Board is a healthcare education and networking organization. It offers several focus areas, including strategy & marketing, human resources, population health, patient experience and more. In this episode, Bill shares his thoughts on the top threats to health systems, how hospital systems are approaching the transition to value-based care, his view on the rise of healthcare consumerism and how systems should be prepared and much more.

Laurel Stoimenoff, Principal at Continuum Health Solutions and former Board Member at Urgent Care Association of America, joins the Crux Points Podcast to discuss what healthcare providers can learn from Urgent Care’s patient-focused B2C practices, how urgent care plays into the continuum of care, and how she sees healthcare evolving in the future.