Redefining the patient experience to and through healthcare
By making customers a part of the journey mapping process, Cast & Hue enabled our emergency department staff to see their experience in a totally different light. The opportunities for improvement were truly unexpected, and we co-created a new service experience to impact those defining moments.
- Katy Rigsby, System VP, Customer Insights at OhioHealth
Thank you for visiting the Cast & Hue site! We help hospitals like yours develop a deeper understanding of your patients and how they are navigating the healthcare decision-making journey, with the goal of increasing patient volume and loyalty. All of our patient-centered solutions are custom-designed based on our clients’ objectives, answering questions such as:
How might we better understand our patients and potential patients based on their healthcare motivations and intent?
How might we ensure that we are at the top of the consideration set when members of our community are deciding where to receive care?
How might we better understand the points at which our care experience is not meeting patient expectations?
How might we design improved care experiences that lead to improved loyalty, advocacy and satisfaction scores?
How might we bring world-class innovation to our organization on an accelerated timeline?
How might we develop an environment where we can gain alignment and collaboration across the silos in our organization?