Redefining the patient experience to and through healthcare
By making customers a part of the journey mapping process, Cast & Hue enabled our emergency department staff to see their experience in a totally different light. The opportunities for improvement were truly unexpected, and we co-created a new service experience to impact those defining moments.
- Katy Rigsby, System VP, Customer Insights at OhioHealth
Our solutions
Thank you for visiting the Cast & Hue site! We help hospitals like yours develop a deeper understanding of your patients and how they are navigating the healthcare decision-making journey, with the goal of increasing patient volume and loyalty. All of our patient-centered solutions are custom-designed based on our clients’ objectives, answering questions such as:
- How might we better understand our patients and potential patients based on their healthcare motivations and intent?
- How might we ensure that we are at the top of the consideration set when members of our community are deciding where to receive care?
- How might we better understand the points at which our care experience is not meeting patient expectations?
- How might we design improved care experiences that lead to improved loyalty, advocacy and satisfaction scores?
- How might we bring world-class innovation to our organization on an accelerated timeline?
- How might we develop an environment where we can gain alignment and collaboration across the silos in our organization?