By making customers a part of the journey mapping process, Cast & Hue enabled our emergency department staff to see their experience in a totally different light. The opportunities for improvement were truly unexpected, and we co-created a new service experience to impact those defining moments.
- Katy Rigsby, System VP, Customer Insights at OhioHealth
Thank you for visiting the Cast & Hue site! We help hospitals like yours develop a deeper understanding of your patients and how they are navigating the healthcare decision-making journey, with the goal of increasing patient volume and loyalty. All of our patient-centered solutions are custom-designed based on our clients’ objectives, answering questions such as: