We are quickly finding ourselves in the age of the customer. Defined by Forrester as “A 20-year business cycle in which the most successful enterprises will reinvent themselves to systematically understand and serve increasingly powerful customers”, this shift will stress business’ abilities to adapt and stay relevant. Especially in the healthcare field, with new regulations, n ...

Welcome to the latest edition of Cast & Hue’s Five on Friday newsletter. Each Friday, we deliver a quick summary of five items of note associated with the evolving healthcare consumer, strategy and marketing. We hope you find it interesting and useful! Consumerism Spurs Need For Patient Credit Checks HealthLeaders Media With patients becoming more and more responsible ...

Welcome to the latest edition of Cast & Hue’s Five on Friday newsletter. Each Friday, we deliver a quick summary of five items of note associated with the evolving healthcare consumer, strategy and marketing. We hope you find it interesting and useful! The Blurry Line Between Patient Care and Customer Service Healthcare Communication News Anyone is healthcare knows tha ...

Welcome to the latest edition of Cast & Hue’s Five on Friday newsletter. Each Friday, we deliver a quick summary of five items of note associated with the evolving healthcare consumer, strategy and marketing. We hope you find it interesting and useful! Hospitals Discover Their Inner Venture Capitalist Modern Healthcare Its no secret that the healthcare industry is in a ...

Welcome to the latest edition of Cast & Hue’s Five on Friday newsletter. Each Friday, we deliver a quick summary of five items of note associated with the evolving healthcare consumer, strategy and marketing. We hope you find it interesting and useful! Yelp Provides Untapped Insights Into Patient Experience Modern Healthcare Painting a true picture of patient satisfact ...

Welcome to the latest edition of Cast & Hue’s Five on Friday newsletter. Each Friday, we deliver a quick summary of five items of note associated with the evolving healthcare consumer, strategy and marketing. We hope you find it interesting and useful! The New Front Door to Healthcare is Here Oliver Wyman What is the new front door to healthcare? Its a concept involvin ...

Welcome to the latest edition of Cast & Hue’s Five on Friday newsletter. Each Friday, we deliver a quick summary of five items of note associated with the evolving healthcare consumer, strategy and marketing. We hope you find it interesting and useful! Many Dislike Healthcare System But Are Please With Their Own Care NPR Despite all of the advancements in care, patient ...

Welcome to the latest edition of Cast & Hue’s Five on Friday newsletter. Each Friday, we deliver a quick summary of five items of note associated with the evolving healthcare consumer, strategy and marketing. We hope you find it interesting and useful! Point of View: Meet the New Healthcare Consumer Oliver Wyman Healthcare The industry overall is realizing that the tra ...

Welcome to the latest edition of Cast & Hue’s Five on Friday newsletter. Each Friday, we deliver a quick summary of five items of note associated with the evolving healthcare consumer, strategy and marketing. We hope you find it interesting and useful! Justice Scalia's Death Leaves Healthcare Cases in Limbo Modern Healthcare Late last week, Supreme Court Justice Antoni ...

Welcome to the latest edition of Cast & Hue’s Five on Friday newsletter. Each Friday, we deliver a quick summary of five items of note associated with the evolving healthcare consumer, strategy and marketing. We hope you find it interesting and useful! Medical Advocates Can Help Guide Patients on Difficult Care Choices Kaiser Health News Even with the best patient expe ...