As we revisit the first episode of the Crux Points podcast, Russ Maloney joins Steve and Margie to discuss how customer and patient journey mapping can play a key role hospital strategy development, create alignment across a hospital’s executive team and provide a unique lens into how patients make their healthcare decisions.

The Crux Points team is taking this week off, so in the place of a new episode, we’re replaying one of our more popular episodes from earlier this year. This episode is especially relevant today, as telehealth and telemedicine are dominating headlines, whether its providers investing in the adoption of telemedicine or consumers showing a preference for telehealth over in-person visits. Enjoy the episode.

Bret Larsen and Glen McCracken, founders of eVisit, join the Crux Points podcast to discuss the adoption and success of their telehealth platform, eVisit, how healthcare is currently being disrupted by telehealth technologies, and how healthcare leaders can embrace this disruption.

Nick Adkins, Co-Founder, COO and stuff at ReelDx, discusses how asynchronous video can be used to enhance the care experience, how he sees startups leading the transformation of healthcare and how he ended up with a spaceship in his back yard.

In this first episode of the Crux Points podcast, Russ Maloney joins Steve and Margie to discuss how customer and patient journey mapping can play a key role hospital strategy development, create alignment across a hospital’s executive team and provide a unique lens into how patients make their healthcare decisions.

In this episode of the Crux Points podcast, we hear from an executive with experience leading digital transformation: Andy Gradel of Main Line Health. Listen as Andy shares his thoughts on utilizing empathy during the digital design process, how patient experience can make or break an organization and how to execute personalization without being toopersonal. And, in our Talk Back segment, consumers tell us how they engage with diagnostic services.

Laurel Stoimenoff, Principal at Continuum Health Solutions and former Board Member at Urgent Care Association of America, joins the Crux Points Podcast to discuss what healthcare providers can learn from Urgent Care’s patient-focused B2C practices, how urgent care plays into the continuum of care, and how she sees healthcare evolving in the future.