Welcome to the Designing Next Podcast, by Cast & Hue. Join our discussion to learn how business leaders are achieving growth through transformation and innovation.


The world is changing at a rapid pace. Consumer expectations, perceptions and behaviors are constantly evolving. For businesses and organizations, this means today’s good enough is tomorrow’s too late. In this podcast, we speak to experience design and innovation leaders about how they envision, design, and build new futures that are rooted in innovation and focused on surpassing consumer expectations.
You can find each episode here, or subscribe on Apple Podcasts, SpotifyAmazon, or wherever else you get your podcasts.

Hosted By:

Steve Koch

SVP & Co-founder 

Cast & Hue

Chad Brough

VP Healthcare Transformation

Home Instead Senior Care 

Episodes:

 

Joe Smiley, Group Design Manager at Blizzard Entertainment, joins Designing Next to talk about a topic that Chad and Steve are passionate about - design thinking, and how it is utilized in business.  In this episode, Joe speaks with Chad & Steve about how he has seen the role of the designer evolve in the last 20 years, what it means to be a design driven company, and the advice Joe would give leaders who want to integrate design further into their organization.

Danielle Cohn, Vice-President of Business Development and Startup Engagement at Comcast NBCUniversal, joins Designing Next to share her unique insights around innovation and the startup world.  In this episode, Danielle speaks with Chad & Steve about why a large company like Comcast NBCUniversal has such a focus on startups, how the COVID-19 pandemic has changed the environment for startups, and how Danielle’s personal experiences led her into the startup world herself and ignited a passion around care.

Paul Puopolo, Executive Vice-President of Innovation at Dallas Fort Worth International Airport, joins Designing Next to share his experience and learnings from a career leading innovation across several large organizations. In this episode, Paul speaks with Chad & Steve about the commonalities he has seen in the successful innovation projects he has been a part of, advice he would give to those building a career in innovation, and his four P’s - the four key elements Paul believes are crucial to the success of any innovation initiative.

Jennifer Zamora, Senior Global Director Customer Experience & Employee Experience at Dow, joins Designing Next to talk about building a customer experience capability in a complex B2B environment. In this episode, she speaks with Chad & Steve about how customer-centricity moved from being an abstract concept to a key strategic initiative at Dow, why humility is so important when you are listening to your customers and how Dow developed a metrics framework around CX that all levels of the organization could buy into.

Jody Allison, Vice President, Transformation at Algonquin Power & Utilities, joins Designing Next to talk about driving transformation in the utilities and renewable industry. In this episode, she speaks with Chad & Steve about her journey from accounting and risk management to leading transformation at a large utilities organization, what transformation looks like in the utilities industry and how it compares to other industries, and how Jody and the team at Algonquin have successfully continued their transformation efforts even as the COVID-19 pandemic changed so many aspects of their business.

Alan Moore, author, designer, and innovator, joins Designing Next to talk about helping businesses discover their own unique beauty. Alan’s new book is called Do Build: How to Make and Lead a Business the World Needs and in this episode, he speaks with Chad & Steve about what led him to his mission of creating beautiful businesses, why he believes we need to shift from what he calls an extractive economy to a regenerative economy, and he shares the questions he believes leaders must ask themselves if they want to create beautiful businesses.

Torben Nielsen, CEO of ZOOM+Care, joins Designing Next to talk about innovation and driving growth. In this episode, Torben speaks with Chad & Steve about how working for Lego taught him to observe and listen to the needs of his audience, the steps Torben took to turnaround ZOOM+Care and how it doubled in size in less than two years, and he shares advice he would give to leaders who are on a journey to create transformative and differentiating experiences.

Patrice Martin, Cofounder + CEO of The Holding Co., joins Designing Next to speak about applying human-centered design to complex societal challenges. In this episode, Patrice speaks with Chad & Steve about how her experience as a designer at firms like IDEO and SonicRim has prepared her for the work she is doing today, how the Holding Co. is working to redesign how we care for each other in the 21st century, and how Patrice and the team at the Holding Co. bring together multiple perspectives and disciplines to help solve the challenges they’ve uncovered around care.

The Designing Next podcast is taking some time off to start the year, so we’re sharing one of our favorite episodes from 2020. We’ll be back with new episodes soon! Please enjoy! Rick Evans, Senior Vice President & Chief Experience Officer at NewYork-Presbyterian, joins Designing Next for the conclusion of a two-part interview. In this episode, we shift our focus to the effect of consumerism on the patient experience. Look forward to hearing Rick discuss what he sees as the most important attributes of the modern healthcare CXO, the importance of the access to the patient experience and why delivering a strong patient experience requires organizations to break down silos to work together to deliver on patient and consumer needs.

The Designing Next podcast is taking some time off to start the year, so we’re sharing one of our favorite episodes from 2020. We’ll be back with new episodes soon! Please enjoy! Jennifer Ishiguro, Vice President of Research, Experience Design and Service Excellence at ATB Financial, joins Designing Next to talk with us about the role of humanness in digital transformation efforts. In this episode, Jennifer speaks to us about why most current approaches to transformation do more damage than good, the importance of understanding how motivations drive people and drive change in transformational efforts,  and why she believes we should eliminate the term “change management” from our vocabulary.