Designing Next: Driving Growth by Experience Differentiation
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Torben Nielsen, CEO, ZOOM+Care
In this episode, the topic is growth and innovative transformation. Our guest is Torben Nielsen, who is the CEO of ZOOM+Care®, an innovator of on-demand retail and virtual healthcare. Torben has 20+ years of broad business experience, ranging from nimble start-ups to household brand names such as LEGO, XEROX, and BlueCross BlueShield. He is also a co-founder of HealthSparq—the second-fastest-growing digital health company in the U.S. in 2016—and has shepherded innovative, digital healthcare solutions over the past fifteen years.
Torben has been the CEO of ZoomCare+ for just under two years, and in that time they have almost doubled in size to 60 locations - which is very impressive considering that over half of that time has been during the COVID-19 pandemic. His leadership landed ZOOM+Care among the ten most admired healthcare companies in Oregon and SW Washington in 2020, and he was recently recognized by the Portland Business Journal as a 2021 "Executive of the Year.” Through it’s neighborhood clinics and telehealth offering, ZoomCare offers same-day primary care, urgent care, speciality care and emergency care to over 300,000 patients a year. However their approach is a bit different than the healthcare experiences that many of us are accustomed to. The ZOOM+Care experience is all about focused, compassionate care delivered quickly. This approach has not only led to rapid growth, but the company has 19k reviews on Google with an average of 4.8 out of 5 stars.
Torben has experienced quite a bit over his career, especially in the last two years at ZOOM+Care, and he’ll share several interesting insights in this episode. Look forward to learning:
- How working for Lego taught him to observe and listen to the needs of his audience.
- How ZoomCare+ differentiates itself from the traditional healthcare experience.
- The steps Torben took to turnaround ZoomCare+ and how it doubled in size in less than two years.
- What they learned as they quickly pivoted their operations due to the COVID-19 pandemic.
- What advice he would give to leaders who are on a journey to create transformative and differentiating experiences.
We appreciate Torben sharing his wisdom and experience with us on this episode. We’re sure you’ll enjoy it.
Sponsor info: Cast & Hue
Link to more information on virtual workshops: https://podcast.castandhue.com/virtual/