Each Friday, the Cast & Hue team shares five things from the world of healthcare strategy that stood out from the previous week. We’ll share our perspective and we invite you to share yours in the comments. Telehealth Promises to Reshape Health Care Hospitals & Health Networks Telehealth may change healthcare as we know it. According to a Towers Watson analysis, swit ...

Each Friday, the Cast & Hue team shares five things from the world of healthcare strategy that stood out from the previous week. We’ll share our perspective and we invite you to share yours in the comments. SLIDE SHOW: PRICE TRANSPARENCY HITS TIPPING POINT FOR HEALTH PROVIDERS Oliver Wyman With last week's launch of guroo.com, price transparency is looming larger than ev ...

Each Friday, the Cast & Hue team shares five things from the world of healthcare strategy that stood out from the previous week. We’ll share our perspective and we invite you to share yours in the comments. Attention, Shoppers: Prices For 70 Health Care Procedures Now Online! Kaiser Health News The next phase of price transparency debuted this week as the Health Care Cos ...

Each Friday, the Cast & Hue team shares five things from the world of healthcare strategy that stood out from the previous week. We’ll share our perspective and we invite you to share yours in the comments. Consumers vs. patients: Healthcare's biggest misunderstanding Becker's Health IT & CIO Review As patients become more involved with their own healthcare, we often ...

Each Friday, the Cast & Hue team shares five things from the world of healthcare strategy that stood out from the previous week. We’ll share our perspective and we invite you to share yours in the comments. Journey Mapping for Damn Good Digital Design Slideshare Sitewire's Rebekah Cancino demonstrates how user journeys add context, which leads to better design of digital ...

Without a doubt, 2015 will be the year of the consumer for healthcare providers. Not only does patient experience continue to be a top priority for hospital systems, but consumers are taking a more active role than ever before in their healthcare decisions. And as consumers become more active, they’ll demand more information directly from the providers they are engaging with. I ...

What hospitals can learn from retail giants like Amazon, Zappos Fast Coexist What does Zappos offer that hospitals can learn from? They deliver happiness through mastering the art of customer service. Hospitals should be offering the “joy of experience”, convenience, a shorter wait time, and transparency alongside preventative care. Consider this: Zappos does not have nearly t ...

A little over a year ago, I went through a change in my healthcare insurance. For anyone who has experienced this, you know how frustrating it can be. Within a few weeks, I felt illness setting in and needed to see a doctor immediately. Figuring out who I could go to and what it would cost felt just as painful and debilitating as the illness itself. Over the course of a few hou ...