Each Friday, we send out a handful of articles from the past week, related to healthcare and design, as well as an in-depth look at a current trend affecting healthcare right now.  Patient Experience is about Celebrating Successes Staff may be the single most important resource that a hospital system has. In our latest podcast, we talked to Dr. Spalding of Phoenix Children' ...

In our recent podcast with Dr. Spalding of Phoenix Children's Hospital, we learn about how they use culture to create a strong patient experience. Of particular note is the impact that recognition and celebration of staff has on building that culture. People represent the backbone of a hospital's infrastructure: going beyond IT, facilities, or even medicine itself. Without peo ...

Each Friday, we send out a handful of articles from the past week, related to healthcare and design, as well as an in-depth look at a current trend affecting healthcare right now.  The challenges and opportunities facing children's health We know that one solution doesn’t fit every use case, but this is especially true when it comes to children’s healthcare. This past week, ...

Each Friday, we send out a handful of articles from the past week, related to healthcare and design, as well as an in-depth look at a current trend affecting healthcare right now.  The financial impact of patient experience This past week, Deloitte released a report detailing the value and financial benefits of a patient experience focus within hospital systems. The article ...

This past week, Deloitte released a report detailing the value and financial benefits of a patient experience focus within hospital systems. The article is certainly worth a read, but we wanted to share our top five takeaways. Take a look at the list below to learn more about how better patient experiences correlate to improved financial performance in hospitals. If you want to ...

Each Friday, we send out a handful of articles from the past week, related to healthcare and design, as well as an in-depth look at a current trend affecting healthcare right now.  PX through the patient's eyes Until one has spent time in the shoes of the patient or as a family member, it can be tough to truly empathize with the patient. Buzz words such as HCAHPS, innovatio ...

Until one has spent time in the shoes of the patient or as a family member, it can be tough to truly empathize with the patient. Buzz words such as HCAHPS, innovation, and data transparency all fade away -- leaving a focus on the patient's health, happiness, and healing -- nothing more, nothing less. This isn't to say that all of those concepts are not important. Once the patie ...

We are quickly finding ourselves in the age of the customer. Defined by Forrester as “A 20-year business cycle in which the most successful enterprises will reinvent themselves to systematically understand and serve increasingly powerful customers”, this shift will stress business’ abilities to adapt and stay relevant. Especially in the healthcare field, with new regulations, n ...

What first comes to mind when you hear the word design? Is it that of a New York fashion show? A beautiful painting? A modern architectural marvel? What about a hospital waiting room, an Amazon warehouse, or a homemade barbeque pit? Design is about more than just making things look “pretty”, it is about solving problems. All the above, and more, were designed with a purpose in ...

Each Friday, we send out a handful of articles from the past week, related to healthcare and design, as well as an in-depth look at a current trend affecting healthcare right now.  The new meaning of patient experience This past week, we had the incredible opportunity of talking to Colin Hung, co-founder and moderator of #HCLDR, a healthcare-oriented weekly chat on Twitter, ...