Each Friday, we send out a handful of articles from the past week, related to healthcare and design, as well as an in-depth look at a current trend affecting healthcare right now. Multiple Platforms for Many Customers Sometimes a single strategy isn’t enough. As various segments of the population grow, especially millennials and other groups that value convenience, having m ...

Each Friday, we send out a handful of articles from the past week, related to healthcare and design, as well as an in-depth look at a current trend affecting healthcare right now. Anticipating patient needs to improve access In our latest podcast, we had the opportunity to speak with Christi McCarren, SVP of Retail Health and Community Based Care at MultiCare. The Crux of o ...

Each Friday, we send out a handful of articles from the past week, related to healthcare and design, as well as an in-depth look at a current trend affecting healthcare right now. Disruption doesn’t always equal progress This past week the results of a study pitting human doctors against symptom-checker apps hit the news. It turns out that humans are in fact still superior ...

Each Friday, we send out a handful of articles from the past week, related to healthcare and design, as well as an in-depth look at a current trend affecting healthcare right now. The importance of access We feel access is one of the most important aspects of care, and as such is critical to the patient experience. Access is not only about being easy to get to, but extends ...

We feel access is one of the most important aspects of care, and as such is critical to the patient experience. Access is not only about being easy to get to, but extends to aspects as varied as building design, digital strategy, and capacity. It so happens that access was the topic of one of the talks at SHSMD 2016. Last week we recapped our top takaways, but this week we want ...

Why do patients go to the hospital? Or a better question is what are patients hiring a hospital to do? Is it for a surgery? An annual exam? To fix a broken bone? These all may be use cases that a hospital sees, but it’s not what they actually want from the hospital. One of our favorite methodologies here at Cast & Hue is “Jobs-to-be-done”. Jobs-to-be-done, or JTBD, is not a ...

Each Friday, we send out a handful of articles from the past week, related to healthcare and design, as well as an in-depth look at a current trend affecting healthcare right now.  Jobs-To-Be-Done: The story behind why patients "hire" us Why do patients go to the hospital? Or a better question is what are patients hiring a hospital to do? Is it for a surgery? An annual exam ...

Each Friday, we send out a handful of articles from the past week, related to healthcare and design, as well as an in-depth look at a current trend affecting healthcare right now.  Patient Experience is about Celebrating Successes Staff may be the single most important resource that a hospital system has. In our latest podcast, we talked to Dr. Spalding of Phoenix Children' ...

In our recent podcast with Dr. Spalding of Phoenix Children's Hospital, we learn about how they use culture to create a strong patient experience. Of particular note is the impact that recognition and celebration of staff has on building that culture. People represent the backbone of a hospital's infrastructure: going beyond IT, facilities, or even medicine itself. Without peo ...

Each Friday, we send out a handful of articles from the past week, related to healthcare and design, as well as an in-depth look at a current trend affecting healthcare right now.  The challenges and opportunities facing children's health We know that one solution doesn’t fit every use case, but this is especially true when it comes to children’s healthcare. This past week, ...