This past week, Deloitte released a report detailing the value and financial benefits of a patient experience focus within hospital systems. The article is certainly worth a read, but we wanted to share our top five takeaways. Take a look at the list below to learn more about how better patient experiences correlate to improved financial performance in hospitals. If you want to ...

Each Friday, we send out a handful of articles from the past week, related to healthcare and design, as well as an in-depth look at a current trend affecting healthcare right now.  PX through the patient's eyes Until one has spent time in the shoes of the patient or as a family member, it can be tough to truly empathize with the patient. Buzz words such as HCAHPS, innovatio ...

Until one has spent time in the shoes of the patient or as a family member, it can be tough to truly empathize with the patient. Buzz words such as HCAHPS, innovation, and data transparency all fade away -- leaving a focus on the patient's health, happiness, and healing -- nothing more, nothing less. This isn't to say that all of those concepts are not important. Once the patie ...

We are quickly finding ourselves in the age of the customer. Defined by Forrester as “A 20-year business cycle in which the most successful enterprises will reinvent themselves to systematically understand and serve increasingly powerful customers”, this shift will stress business’ abilities to adapt and stay relevant. Especially in the healthcare field, with new regulations, n ...

What first comes to mind when you hear the word design? Is it that of a New York fashion show? A beautiful painting? A modern architectural marvel? What about a hospital waiting room, an Amazon warehouse, or a homemade barbeque pit? Design is about more than just making things look “pretty”, it is about solving problems. All the above, and more, were designed with a purpose in ...

Each Friday, we send out a handful of articles from the past week, related to healthcare and design, as well as an in-depth look at a current trend affecting healthcare right now.  The new meaning of patient experience This past week, we had the incredible opportunity of talking to Colin Hung, co-founder and moderator of #HCLDR, a healthcare-oriented weekly chat on Twitter, ...

Each Friday, we send out a handful of articles from the past week, related to healthcare and design, as well as an in-depth look at a current trend affecting healthcare right now.  The Role of Emotions in the Patient Journey At times, it feels like we are on a never-ending journey, constantly working to understand our consumers so we can communicate with them more effective ...

At times, it feels like we are on a never-ending journey, constantly working to understand our consumers so we can communicate with them more effectively and provide better experiences. Yet, with all of our effort, sometimes our communication and experience strategies fall flat. There may be many reasons for this, but one key element that is often overlooked is the role consume ...

Each Friday, we send out a handful of articles from the past week, related to healthcare and design, as well as an in-depth look at a current trend affecting healthcare right now.  The Evolution of Population Health In our latest episode of our Crux Points podcast, we had the special privilege of talking to Dr. David Nash, founding Dean at the Jefferson School of Public Hea ...

Each Friday, we send out a handful of articles from the past week, related to healthcare and design, as well as an in-depth look at a current trend affecting healthcare right now.  The Battle Over Empathy For many years Henry Kitteridge was a pharmacist in the next town over, driving every morning on snowy roads, or rainy roads, or summertime roads, when the wild raspberr ...